How can I make a return or exchange?
Regrettably, we are unable to provide a refund at this time.
Can I cancel or modify my order?
Modifying or canceling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
If you have an SANKUANZ account, Please follow the below steps to modify or cancel your order:
  • Login to yourSANKUANZ account
  • Click on ' My Orders ' in the menu
  • Select the subject of your request in the modification field
  • Fill in the request in the contact form and send
  • If you have no account, please contact our Customer Service for assistance.
Please note: if an order was placed using the guest check out option, you must create an SANKUANZ account to modify the order yourself. If you do not wish to create an SANKUANZ account, you can always contact our Customer service team for assistance in modifying the order.