At SANKUANZ you have control over your personal information. As a customer, you may access your account at any time by logging into your account online. If you have an account, you may access it at any time on the Login page. If you have placed an order as a guest, you may create an account with the email you used for a previous purchase and access your account at any time on the Login page. You may also download your personal information. We will provide it to you in a structured, commonly used and machine-readable format. 




Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and Sankuanz subject to and in accordance with our Terms & Conditions. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our Return Policy. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and Sankuanz. Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer. If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications where and to the extent possible.




Once your order is placed a standard processing time of up to 3~4 business days is required before the order is shipped out.  Orders placed on Friday and weekends and holidays will be processed the following business day. 




Modifying or canceling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.If you have an SANKUANZ account, Please follow the below steps to modify or cancel your order:
  1. Login to yourSANKUANZ account
  2. Click on "My Orders" in the menu
  3. Select the subject of your request in the modification field
  4. Fill in the request in the contact form and send
  5. If you have no account, please contact our Customer Service for assistance.
Please note: if an order was placed using the guest check out option, you must create an SANKUANZ account to modify the order yourself. If you do not wish to create an SANKUANZ account, you can always contact our Customer service team for assistance in modifying the order.